Fabric Quality Guarantee
At MN, customer satisfaction is our top priority. We want you to feel completely confident when ordering our unstitched luxury collections. Therefore, we offer a dedicated, stress-free return and exchange process for all shipments across Pakistan.
Exchanges & Claims Window
Once your package is delivered by our courier partner, we offer a straightforward evaluation window:
- 7-Day Window: You have a full 7 days from the delivery date to claim any fabric defect, missing cut, or transport damage.
- Design Swaps: Prefer a different design or colorway? We support exchanges to another in-stock suit of equal or greater value.
Eligible Return Conditions
To be eligible for a return or exchange, items must satisfy these straightforward criteria:
- Fabric must be unwashed, unshrunk, and uncut (tailored fabrics cannot be returned).
- All package inclusions (shirt, dupatta, trouser, embroidery patches) must be intact.
- The suit must be in its original MN luxury presentation box with branding tags and care cards.
- The return request must correspond to the mobile number or email associated with the order.
How to Initiate an Exchange
Initiating your return or exchange is quick and simple. There are no complicated forms:
Simply take 2-3 clear photos showing the unstitched suit and packaging, and send a message to our concierge on WhatsApp (+92 344 9110058). Once approved, we will arrange a reverse pickup or guide you on dispatching the parcel back to our atelier, after which your replacement or refund will be processed promptly.
Have questions about an exchange? Reach out to our concierge team: